EP Super Front Desk

EP Super Front Desk is a Super Operator for the AI Workforce plugin. It fills the front-desk slot of an AI Workforce brain with a complete front-of-house operator: a charter, five procedures and the numbers the role is judged on. The core operator in the brain is never overwritten, so switching to this one, or back, is a single pointer change made by your connected AI.

Published by ElmsPark Studio.

What the operator does

The front desk watches every door a business has: the phone, the website form, the inbox, the social pages and the walk-in note. It sorts new from existing, finds out in one line what each contact is about, and books straight into real gaps in the diary the business already runs.

It does alone: booking into a real gap. Everything that goes out under the business’s name is a draft until the owner says yes, unless the owner’s walls in the brain say otherwise. It never cancels, moves or refunds on its own, never promises a price, a date or an outcome, and never asks for or records anything sensitive.

The five procedures

• answer-enquiry: return every missed call or message within the hour, oldest first; mark new or existing; get the reason in one line; draft the reply; log it. Replaces a business-specific “return the call or message” procedure.
• book-appointment: confirm the slot is a real gap for the named person at the right length, book it, draft the confirmation, schedule the reminder. Keeps its common name so existing workflows keep resolving.
• send-reminder: two days before, in the business’s voice, with the one thing to bring or do.
• prepare-change: when a customer asks to move or cancel, find the alternative gap and write the proposed change for the owner’s yes. Nothing changes in the diary until the yes arrives.
• end-of-day-handover: count the day by door, list what is still waiting on the owner, note tomorrow’s first appointments, write it where the next session starts.

Three numbers ship with the operator, targets left for the owner to set: missed calls and messages returned within the hour, did-not-attends, and enquiries booked or closed the same day.

How it reaches a brain

The plugin exposes two actions and nothing else.

• super-front-desk-manifest (producer, read-only) describes what the operator offers and carries the kind: "super-operator" marker a connected AI uses to recognise it in list-actions.
• super-front-desk-apply (admin, audited) stages the operator’s files under super/front-desk/ep-super-front-desk/ inside a brain. It refuses a brain that has no AI Workforce org, and it never touches org.json.

After apply, your connected AI assigns the slot pointer in org.json and repoints any workflow step that referenced the replaced procedure, on your greenlight. To stop using the operator, the AI points the slot back at the core operator and reverses those repoints; only then should the plugin be deactivated. The full protocol is in the AI Workforce plugin’s own ai-workforce-super-operators doc.

Requirements

• PageMotor 0.11 or later.
• The AI Workforce plugin installed and active. This plugin declares Model: AI_Workforce and will not load without it.
• A brain that already holds an AI Workforce org.

Installation

1. Install and activate AI Workforce first.
2. ep-super-front-desk.zip comes with an EP Suite licence, supplied directly by ElmsPark (see EP Suite plugins); after install it updates through your site’s Updates screen.
3. Upload via Plugins → Manage Plugins. Activate.
4. Ask your workforce AI to check for Super Operators. It will find this one, tell you what it changes, and apply it on your yes.

Changelog

1.0.0

Initial release. A Super Operator for the AI Workforce plugin that fills the front-desk slot with a complete front-of-house operator: five procedures (answer-enquiry, book-appointment, send-reminder, prepare-change, end-of-day-handover), a charter that never cancels, moves or refunds on its own, and three numbers for the owner to set targets on. answer-enquiry replaces a business-specific “return the call or message” procedure; book-appointment keeps its common name so existing workflows keep resolving. Applying it never overwrites the core operator, and reverting is a single pointer change.